Full Time
Posted 1 week ago

A marketing Technology Company with a head office in Lagos is looking to recruit a Customer Success Manager.

Job Location: Nairobi, Kenya

Job Profile

As a Customer Success Manager, a typical day might include the following:

  •  Digital Marketing strategy creation and optimization.
  • Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
  • Ensure customer requirements are relayed appropriately to the rest of the team.
  • Support sales team to close out deals through expertise.
  •  Upsell and cross-sell clients on new features and products in order to increase revenue.
  •  Ensure customer retention by developing a great relationship and executing beyond customer expectations.
  •  Ensure reports and all docs needed by the client go out in a timely manner.
  •  Research new ways to improve current processes.
  •  Case Study creation.
  • Act as POC to the client after sales handover.
  • Drive initiatives to reduce churn

You’d be a good fit if you have:

  •  Minimum of a first degree.
  •  Adequate Digital Marketing/Marketing Knowledge
  •  Experience working with a SAAS company
  •  Above average proficiency in Google Sheets & Slides
  •  Excellent communication skills, both oral and written.
  •  2-4 years of customer success experience is an added advantage.
  •  Proficiency in Data visualization tools such as Power BI or Tableau
  •  Fast-paced problem-solving skills
  •  Ability to work well within a team.
  •  Ability to work under pressure

HOW TO APPLY FOR THIS ROLE

Send your CV to recruitment@gusconsulting.com

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