A marketing Technology Company with a head office in Lagos is looking to recruit a Customer Success Manager.

Job Location: Nairobi, Kenya

Job Profile

As a Customer Success Manager, a typical day might include the following:

•  Digital Marketing strategy creation and optimization.
• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
• Ensure customer requirements are relayed appropriately to the rest of the team.
• Support sales team to close out deals through expertise.
•  Upsell and cross-sell clients on new features and products in order to increase revenue.
•  Ensure customer retention by developing a great relationship and executing beyond customer expectations.
•  Ensure reports and all docs needed by the client go out in a timely manner.
•  Research new ways to improve current processes.
•  Case Study creation.
• Act as POC to the client after sales handover.
• Drive initiatives to reduce churn

You’d be a good fit if you have:

•  Minimum of a first degree.
•  Adequate Digital Marketing/Marketing Knowledge
•  Experience working with a SAAS company
•  Above average proficiency in Google Sheets & Slides
•  Excellent communication skills, both oral and written.
•  2-4 years of customer success experience is an added advantage.
•  Proficiency in Data visualization tools such as Power BI or Tableau
•  Fast-paced problem-solving skills
•  Ability to work well within a team.
•  Ability to work under pressure

HOW TO APPLY FOR THIS ROLE

Send your CV to recruitment@gusconsulting.com